Oneline Beauty Clinic, with address at Retorno del Rey 39, Block 53, Locales 3, 4 and 5, Zona Hotelera, C.p. 77513, Municipality of Bénito Juárez, Cáncun, Quintana Roo., is responsible for the processing of the personal data that you provide us, in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter, the “Law”), its Regulations and other applicable regulations.
Below, we inform you how your personal data is collected, used, stored and protected, as well as the rights that you can exercise over them.
1. Personal Data We Collect
In order to provide our services, we may collect the following personal information:
• Identification data: Full name, age, sex, address, telephone number, email, autograph signature.
• Contact information: Telephone and email for the management of appointments, reminders and notifications.
• Health data: Information relevant to the care of aesthetic treatments and procedures, such as medical history, health conditions, allergies, previous treatments, among others.
• Payment data: Information about your payment methods, such as bank card numbers or account details in case of online payments.
2. Purposes of Data Processing
Your personal data will be used for the following primary purposes:
• Provision of medical and aesthetic services, including scheduling appointments and treatment care.
• Monitoring your progress and control of treatments performed.
• Sending reminders about scheduled appointments and treatments.
• Billing and issuing receipts.
• Answering questions, clarifications or requests about our services.
• Sending you communications related to our services, promotions or news from our clinic.
Additionally, your data may be used for the following secondary purposes, if you give us your consent:
• Sending newsletters, promotions or advertising related to our products and services.
• Conducting satisfaction surveys on the services provided.
3. Sensitive Data
In the context of the provision of our services, we may collect sensitive data related to your health, such as allergies, medical history and specific conditions, which will be treated with strict confidentiality and will only be used for the exclusive purpose of providing you with appropriate care.
4. Transfer of Personal Data
Oneline Beauty Clinic will not sell, rent or share your personal data with third parties for commercial purposes. However, your data may be shared with:
• Service providers: Third parties that support us in the provision of our services (for example, payment service providers, messaging, management software).
• Authorities: In the cases provided for by law, such as judicial or administrative authorities, when required by applicable legislation.
Any transfer of data will be done in strict compliance with data protection regulations and with the corresponding security measures.
5. Security Measures
Oneline Beauty Clinic adopts the necessary administrative, technical and physical security measures to protect your personal data and prevent its alteration, loss, unauthorized access or disclosure. However, we remind you that no system is completely secure, so we cannot guarantee the total protection of your data.
6. ARCO Rights (Access, Rectification, Cancellation and Opposition)
You have the right to access your personal data, as well as to request its rectification, cancellation or opposition to the processing of the same. To exercise these rights, you must send a written request to the following email: recepcion@onelineclinic.com or go to our facilities, where we will provide you with the corresponding form.
The request must contain:
• Full name and means of contact.
• Clear and precise description of the personal data in respect of which you seek to exercise any of the ARCO rights.
• Documents proving your identity (official identification).
The request will be attended to within a maximum period of 20 business days and, where appropriate, you will be informed about the measures adopted.
7. Modifications to the Privacy Notice
Oneline Beauty Clinic reserves the right to make modifications or updates to this Privacy Notice, derived from changes in legislation, internal policies or new treatment practices. Any modification will be published on our website https://onelineclinic.com or, where appropriate, you will be informed through appropriate means of communication.
8. Consent
By providing us with your personal data, you are giving your express consent for the processing of the same by
